The other day I was invited to take part in a brainstorming session as the "social media expert" (notice the quotes). I was introduced by my friend as a past colleague who had just finished a 6 year, around the world, sailing adventure and no one laughed.. but I'm sure more than one team member was wondering how the two were related. If you take a newbie with a full inbox, an already overloaded schedule and stick them in front of the social media firehose I guarantee you will create a skeptic. I used social media throughout my trip to make life easier and free up valuable time and resources, not just because somebody told me I should.
A little background.. I'm an electrical engineer who switched to software after I realized the incredible leverage I could gain by developing it. I could create a library of components for CAE tools, typing them in by hand, or I could write an awk script with some csh pipes to accomplish the same result adding re-usability, creating flexibility, and increasing efficiency. I was hooked and I never turned back. My experience ranges from customer support to developer to VP of engineering services all within start-up or advanced development organizations where customer interaction is critical. As part of my reintegration I've spent a lot of time evaluating the tools and data flows used with social media, then it hit me.. it's really NOT new to me!